Role Purpose
The coordinator is responsible for the planning, scheduling, reporting, control and active management of field teams tasked to technical services, repairs, installation, maintenance and operation of telecommunications systems. Designs, implements and maintains client’s network to support voice and data communications.
Duties & Responsibilities
- Effectively managed FME’s and their availability in the network across a 24/7 network and resource availability model.
- Planned work, schedule, action and track issued work orders.
- Monitoring of teams working hours.
- Provide ongoing and precise reporting to client, customer and all internal departments that you liaise with.
- Oversee allocated operations to ensure client-satisfaction, project continuity, and internal consistency.
- Pass on critical and operational information to system users, field tech’s and provide ongoing technical and operational support to teams working in the network.
- Coordinate and facilitate internal technical training and upskilling on an ongoing basis.
- Develop project schedules, plans, and processes, and ensure they live up to company and project standards.
- Adhere to and maintain commercial budget and expenditure planning and allowable.
Job Requirements
- Matric.
- Project Management qualification an advantage.
- Technical tertiary Qualifications is an advantage.
- Valid South African driver’s license.
- Clear criminal record.
Required Skills
- Familiarity with the applications and interfaces associated with Vodacom and Huawei equipment.
- Ability to work in a high-paced and dynamic environment with many personalities, cultures and agendas.
- Effective time management is a critical requirement.
- Ability to prioritize and manage several on-going deliverables and targets.
- Skilled communicator, including face-to-face, written, and verbal.
- Ability to work with tight deadlines.
- Ability to analyze and interpret data to inform decision making.
- This position is not a Monday to Friday, 8 to 5 positions! Weekend and afterhours work will be a necessity.
- Position requires a candidate that is committed and dedicated to overall successful project delivery within a complex working environment.
Required Experience
- Minimum 2 years’ experience in Telecoms Field Management and within Corrective Maintenance preferred. Previous Field experience within the telecom’s maintenance environment would be very beneficial.
- Knowledge of specialized testing equipment (Site Master, 3ZAlligner, Pim Test, Power meters etc.)
- Confidently computer literate and able to communicate proficiently and professionally in English in written and verbal form.
- Overall professional standard of conduct and presentation.
- Knowledge and experience with relevant Telecoms Sector mobile smart phone-based software and communication systems.
- RF/RAN as well as MW/transmission knowledge and experience.
- Telecoms sector Huawei and/or Ericsson equipment knowledge and experience.
- Fault finding, troubleshooting and experience in relevant fault analyses and repair within Wireless Telecoms site infrastructure, fiber, electrical and power supply units.